Terms of service

Terms of Service

Last updated: 21 July 2026

1. Overview

This website is operated by Cravio.

Throughout this website, the terms “Cravio”, “we”, “us” and “our” refer to Cravio and the person or business operating the Cravio online store.

Cravio offers this website, including all information, products, features, tools and services available through it, to you, the customer, subject to these Terms of Service.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

By visiting our website, creating an account, placing an order or purchasing a product, you agree to these Terms of Service, together with our:

Privacy Policy;
Refund and Return Policy; and
Shipping and Delivery Policy.

Please read these Terms carefully before using our website or placing an order.

These Terms apply to customers purchasing products for delivery within South Africa. Cravio does not currently offer international delivery.

2. Business Information

Cravio is operated by:

Trading name: Cravio
Legal name or owner: Brin Wedel
Business status: Sole Proprietor
Website: www.cravio.co.za
Email: hello.craviosa@gmail.com
Telephone: +27 83 742 3596
Business or correspondence address: 9 Cathkin Street Ravenswood Boksbrug Gauteng 1459
Country: South Africa

Online suppliers are required to make specified business and contact information available to customers under the Electronic Communications and Transactions Act.

3. Eligibility to Use the Store

By using this website or placing an order, you confirm that:

You are at least 18 years old; or
You are using the website with the involvement and permission of a parent or legal guardian;
The information you provide is accurate and complete;
You are legally permitted to enter into the transaction; and
You will use our products and services only for lawful purposes.

You may not use our website or products for fraudulent, unlawful or unauthorised purposes.

4. Products

Cravio sells confectionery products, including:

Custom Pick & Mix bags;
Ready-made Pick & Mix options;
Treat Bags;
Sweets;
Chocolates; and
Related gift products that may be introduced from time to time.

We take reasonable care to describe and display our products accurately. However, colours, packaging, shapes and product appearance may vary slightly because of:

Screen and device settings;
Manufacturer packaging changes;
Product availability;
Photography and lighting; or
Natural variation between confectionery products.

Product images are provided for illustrative purposes unless the product description states that the exact contents pictured will be supplied.

5. Pick & Mix Orders

Custom Pick & Mix bags are prepared according to the selections made by the customer during the ordering process.

Customers are responsible for checking their selected sweets, quantities and bag option before completing checkout.

Once a custom Pick & Mix order has been packed, we may not be able to change or cancel it.

Pick & Mix bags are sealed for food-safety and hygiene purposes. Once the seal has been opened, broken or tampered with, the product cannot ordinarily be returned for a change of mind.

This does not affect a customer’s rights where a product is damaged, defective, unsafe, incorrectly supplied or materially different from what was ordered.

6. Product Availability

All products are subject to availability.

We may limit the quantities of products available for purchase or discontinue products without prior notice.

Placing an item in your cart does not reserve that item.

Where a product becomes unavailable after you place an order, we may:

Contact you to offer a suitable alternative;
Remove the unavailable item and refund its price; or
Cancel and refund the affected order.

We will not substitute a custom Pick & Mix selection without your approval unless the product page clearly states that substitutions may occur.

7. Ingredients and Allergens

Our products may contain or come into contact with common allergens, including:

Peanuts;
Tree nuts;
Milk;
Soya;
Wheat or gluten;
Eggs;
Sulphites; and
Other allergens.

Customers are responsible for reviewing ingredient and allergen information on the original product packaging before consuming a product.

Products may be handled or packed in an environment where different sweets and chocolates are stored or prepared.

Cravio cannot guarantee that any Pick & Mix product or Treat Box is completely free from allergens or cross-contact.

Customers with serious allergies should contact us before ordering and should not consume a product where its ingredient or allergen information is uncertain.

8. Prices

All prices displayed on our website are stated in South African rand (ZAR).

Prices may change without prior notice. A price change will not affect an order that has already been accepted and paid for.

The final amount payable, including applicable delivery charges and taxes, will be displayed during checkout before you complete your purchase.

Although we take reasonable care to display accurate prices, errors may occasionally occur.

Where an obvious pricing error is identified, we may contact you before fulfilling the order. You may choose to:

Pay the correct price; or
Cancel the affected item or order and receive a refund.

We will not intentionally use misleading pricing or advertising practices.

9. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, including:

Start and end dates;
Minimum order values;
Product exclusions;
Customer eligibility;
Usage limits; and
Availability.

Unless otherwise stated:

Only one discount code may be used per order;
Discount codes cannot be exchanged for cash;
Discount codes cannot be applied after an order has been placed; and
Delivery charges are not discounted unless the promotion specifically includes delivery.

We may cancel or correct a promotion where it contains an obvious error, has been misused or is affected by fraud.

10. Orders

When placing an order, you must provide accurate and complete:

Contact information;
Billing information;
Delivery information;
Product selections; and
Payment information.

You will have an opportunity to review your order before completing checkout.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where:

A product is unavailable;
Payment has not been authorised;
Incorrect pricing or product information was displayed;
We reasonably suspect fraud or misuse;
Delivery is not available to the supplied address;
The customer has breached these Terms; or
We are legally required to do so.

Where we cancel an order after payment has been received, we will refund the amount paid for the cancelled products.

11. Payments

Payment must be completed using one of the payment options available during checkout.

Payments may be processed by Shopify or another third-party payment provider.

Cravio does not ordinarily receive or store your complete debit card, credit card or banking details.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method;
The information provided is correct; and
Sufficient funds or credit are available.

An order will not be fulfilled until payment has been successfully confirmed.

12. Order Processing

Every Cravio order is freshly packed with care.

Orders placed before 20:00 are normally packed on the same day.

Orders placed after 20:00 are normally packed the following day.

Your parcel will usually be delivered to the selected courier point on the day it is packed, subject to:

Courier operating hours;
Courier collection cut-off times;
Weekends;
Public holidays;
Product availability; and
Circumstances outside our reasonable control.

Dropping a parcel at a courier point does not necessarily mean that the parcel will begin moving immediately. Parcels handed over after the courier’s daily collection cut-off may only enter the courier network on the following business day.

13. Shipping and Delivery

Cravio currently delivers within South Africa using delivery providers that may include:

Aramex;
PUDO;
The Courier Guy; or
Another suitable delivery provider.

Once your parcel has entered the courier network, estimated delivery is generally:

Main centres: approximately 2–5 business days;
Outlying or regional areas: approximately 3–7 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by weekends, public holidays, weather, courier delays, peak shopping periods, access restrictions or incorrect delivery information.

Our complete delivery terms are available in our Shipping and Delivery Policy.

14. Delivery Information and Risk

Customers must provide a complete and accurate:

Recipient name;
Delivery address or locker details;
Postal code;
Email address; and
Contact number.

Cravio is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Where a parcel is returned because:

The address was incorrect;
The recipient could not be reached;
The parcel was not collected in time; or
The customer supplied incorrect locker details,

the customer may be required to pay an additional delivery fee before the parcel is sent again.

Responsibility for the parcel passes to the customer once it has been delivered to the address or collection location supplied during checkout, subject to applicable consumer law.

15. Tracking

Where tracking is available, tracking information will be sent to the email address or mobile number supplied during checkout.

Customers are responsible for monitoring courier notifications and collecting parcels from PUDO lockers or collection points within the period specified by the courier.

16. Changes and Cancellations

Because we pack orders quickly, we cannot guarantee that a change or cancellation will be possible after:

The order has been packed;
A custom Pick & Mix bag has been prepared;
The product has been sealed; or
The parcel has been handed to the courier.

Where a cancellation is legally permitted and approved, any applicable refund will be processed according to our Refund and Return Policy.

17. Returns and Refunds

Returns, refunds, damaged products and incorrect orders are handled according to our Refund and Return Policy.

Because Cravio sells confectionery and customised food products, opened, unsealed, partially consumed or improperly stored products cannot ordinarily be returned for a change of mind.

Nothing in these Terms removes or reduces any rights that a customer may have under applicable South African consumer law regarding defective, unsafe, damaged or incorrectly supplied goods. The Consumer Protection Act regulates fair terms, product quality and consumer remedies.

18. Damaged or Incorrect Orders

Customers should inspect their parcel as soon as it is received.

Where an order arrives damaged, defective, unsafe, incomplete or incorrect, please contact us as soon as reasonably possible at:

hello.craviosa@gmail.com

Include:

Your order number;
A description of the problem;
Clear photographs of the parcel;
Clear photographs of the affected products; and
A photograph of the seal, where applicable.

Do not consume or dispose of the affected product until we have reviewed the matter and provided instructions.

19. Food Storage

Customers must store products according to the storage instructions on the original packaging.

Unless otherwise stated, confectionery products should generally be stored:

In a cool, dry place;
Away from direct sunlight;
Away from excessive heat or moisture; and
Out of reach of young children and animals.

Cravio is not responsible for deterioration caused by incorrect storage or handling after delivery.

20. Customer Accounts

Where customer accounts are available, you are responsible for:

Keeping your password confidential;
Restricting access to your account;
Providing accurate account information; and
Informing us of suspected unauthorised use.

We may suspend or terminate an account that is used fraudulently, unlawfully or in breach of these Terms.

21. Intellectual Property

All content available through the Cravio website, including:

The Cravio name and logo;
Product photographs;
Graphics;
Text;
Website designs;
Videos;
Product descriptions;
Icons; and
Marketing materials,

belongs to Cravio or is used with permission from the relevant owner.

You may use the website for personal shopping purposes only.

You may not copy, reproduce, publish, sell, distribute, modify or commercially exploit our content without prior written permission.

22. Customer Reviews and Content

Where the website allows customers to submit reviews, photographs, comments or other content, you confirm that:

The content is truthful;
You own it or have permission to submit it;
It does not infringe another person’s rights;
It is not unlawful, abusive or misleading; and
It does not contain harmful code or spam.

We may remove content that breaches these Terms or applicable law.

You retain ownership of your content but give Cravio permission to display and use it in connection with our store and marketing, subject to applicable law and any permissions you provide.

Remove this section before publishing if your store does not allow reviews or customer content.

23. Third-Party Services and Links

Our website may include services, tools or links provided by third parties, including:

Shopify;
Payment providers;
Courier companies;
Social-media platforms; and
Analytics or marketing providers.

These third parties may have their own terms and privacy policies.

Cravio is not responsible for the content, availability or practices of a third-party website that we do not control.

24. Prohibited Uses

You may not use the website:

For unlawful or fraudulent purposes;
To violate another person’s rights;
To submit false or misleading information;
To transmit viruses or malicious code;
To interfere with the website’s security;
To collect another person’s information without permission;
To place fraudulent orders;
To misuse promotions or discount codes;
To impersonate another person; or
To attempt unauthorised access to our systems.

We may restrict or terminate access where these Terms are breached.

25. Errors and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to:

Product descriptions;
Ingredients;
Availability;
Pricing;
Promotions;
Delivery fees; or
Delivery estimates.

We may correct such errors and update information when reasonably necessary.

Where an error materially affects an order already placed, we will contact the customer and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order for a refund.

26. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may temporarily be unavailable because of:

Maintenance;
Technical problems;
Shopify service interruptions;
Internet failures;
Security incidents; or
Circumstances outside our reasonable control.

27. Limitation of Liability

To the fullest extent permitted by South African law, Cravio will not be responsible for indirect or consequential loss caused by the use of our website or products.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable rights and remedies under the Consumer Protection Act.

Cravio will not be responsible for loss caused by:

Incorrect information supplied by the customer;
Improper product storage after delivery;
Use of a product contrary to its instructions;
A customer consuming a product despite a known allergy;
Unauthorised use of a customer account; or
Circumstances outside our reasonable control.

28. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims or expenses arising from:

Your unlawful use of the website;
Your breach of these Terms;
Fraudulent activity conducted through your account; or
Your infringement of another person’s rights.

This provision does not remove any statutory rights or remedies available to you as a consumer.

29. Privacy

Personal information collected through the website is processed according to our Privacy Policy and applicable South African data-protection law.

By using our website, you acknowledge that your information may be processed by Shopify, payment providers, couriers and other service providers where necessary to process and deliver your order.

30. Events Outside Our Control

Cravio will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, including:

Natural disasters;
Severe weather;
Power outages;
Internet or telecommunications failures;
Courier disruptions;
Strikes;
Civil unrest;
Government restrictions;
Supply interruptions; or
Public-health emergencies.

We will take reasonable steps to communicate material delays and fulfil or refund affected orders where appropriate.

31. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining parts of these Terms will continue to apply.

32. No Waiver

If Cravio does not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Our products;
Our business operations;
Shopify’s services;
Applicable laws; or
Our policies.

The revised Terms will be posted on this website with an updated “Last updated” date.

Changes will not unfairly remove rights relating to an order that was already accepted before the updated Terms took effect.

34. Governing Law

These Terms and any transaction concluded through the Cravio website are governed by the laws of the Republic of South Africa.

Any dispute will be handled by the appropriate South African court, consumer-protection body or dispute-resolution authority with jurisdiction.

Nothing in this section prevents a customer from exercising rights available under applicable South African consumer law.

35. Contact Information

Questions about these Terms of Service may be sent to:

Cravio
Email: hello.craviosa@gmail.com
Telephone: +27 83 742 3596
Business or correspondence address: 9 Cathkin Street Ravenswood Boksburg Gauteng 1459
Country: South Africa