Frequently Asked Questions

What does Cravio sell?

Cravio offers custom Pick & Mix bags and carefully selected Treat Bags filled with delicious sweets and chocolates.

How does Pick & Mix work?

Choose your preferred bag option and select the sweets you would like to include. Your personalised mix will then be freshly packed for your order.

What is included in a Treat Bag?

Each Treat Bag contains a carefully selected combination of sweets and chocolates. The contents of each bag will be shown in its product description.

When will my order be packed?

Orders placed before 20:00 are normally packed on the same day.

Orders placed after 20:00 are packed the following day.

Your parcel will be dropped off at the selected courier point on the day it is packed, subject to the courier point’s operating hours.

How long does delivery take?

Once your parcel has been handed over to the courier, delivery generally takes:

2–5 business days for most main centres
3–7 business days for outlying or regional areas

These are estimated delivery times and delays may occasionally occur.

Which couriers does Cravio use?

Cravio currently uses Aramex and PUDO/The Courier Guy, depending on the delivery option selected and the customer’s location.

Do you deliver throughout South Africa?

Yes. Cravio delivers to available addresses and PUDO locations throughout South Africa.

Available delivery options will be shown during checkout.

Do you offer free delivery?

Yes. Orders over R1,500 qualify for free delivery, subject to the delivery option available during checkout.

Will I receive tracking information?

Yes. Tracking details will be sent to the email address or mobile number provided when your order is processed by the courier.

Can I send an order as a gift?

Yes. Enter the recipient’s correct name, contact number and delivery address during checkout.

Please ensure the recipient knows that a delivery or collection notification may be sent to them.

Can I change or cancel my order?

Because orders are packed quickly, we cannot guarantee that changes or cancellations will be possible once an order has been packed or handed over to the courier.

What happens if my order arrives damaged or incorrect?

Please contact us as soon as possible and include:

Your order number
A description of the problem
Clear photographs of the parcel and products

We will review the issue and assist you with the appropriate next step.

What should I know about allergies?

Some sweets and chocolates may contain or come into contact with common allergens.

Please check the ingredients and allergen information shown on the original product packaging before consuming the products. Cravio cannot guarantee that products are completely free from allergens.